Categories: Consultancy
      Date: Mar 23, 2009
     Title: Video conferencing - when is a problem not a problem?

Sometimes there's a world of difference between actual problems and perceived problems, this lesson from one of our consultants.....

We were asked to investigate some issues for a multi-site customer with video conferencing problems.

The initial phase was to collect all of the known information about the issue, we then asked to sit in on a video conference.

"You mean actually meet the users?"

"Yes, can we?"

We quietly sat in the back of the video conference between two internal sites, and just as it was ending we asked whether the performance of the video conference was normal, better than normal or worse than normal.  We were told that it was normal and as we could clearly see was terrible (it wasn't).

The eventual issue?

The users were expecting a high definition experience, with presentation on a par with that seen on the high definition screens on their PC's.

The solution?

A point to point IP connection to mirror the scanned PC documents providing the resolution they required.

The lesson?

Investigate the problem, don't just take it on face value that it's "a network issue", often it isn't.

Can we help solve your issues? 

Contact our sales team now on 01268466100 or email sales@brendata.co.uk